Owned the short-term and long-term strategic roadmap, design, documentation, pricing models, and client communication for four Public Safety and Justice software product suites (CAD/Mobile, RMS, JMS).

Developed and delivered quarterly presentations, release announcements, and webinars to inform clients and stakeholders about software product development updates.

Led complex public safety cloud (CJIS/Criminal Justice AWS) and hybrid software solutions for enterprise clients with cross-functional teams of 20+ contributors and stakeholders serving populations greater than 500,000.

Identified resources and ensured the timely and budget-compliant completion of >5 large municipal projects, maintaining clear communication with senior leadership regarding risks, issues, and milestones.

Reduced project management planning by 75% and increased accuracy for specific products and services through the development of Salesforce Project Templates to establish consistent and accurate tasks, resources, hours, and timelines.

Created a new API Platform Subscription Service to increase customer engagement with extensive Postman testing collection including scripts, variables, and descriptions for relevant use cases within the Coupon and Loyalty Platform.

Owned strategic roadmap, design, documentation, and client communication for Coupons, Discounts, Loyalty, and Subscriptions API platform services.

Led scrum team and strategic roadmap, design, documentation, and client communication for global sourcing supplier portal software with accelerated client and revenue growth in a three-year period from 200% to over 500%. Created SaaS pricing models used during client discovery process to produce full value proposition and client proposals.

Developed a Smart Vendor Manager API ETL (EDI) hub to enable self-service supplier management.

Oversaw the design, development, and pricing for six supplier and procurement product modules, including a standard UI/UX format.

Improved translation quality and cost with a localization solution that resulted in over $90K in savings for twenty-six languages and culture codes supported by the supplier portal.

Item descriptionCreated and executed an employer marketing campaign including a landing page, text messages, social media communication and printed collateral for the 500K+ member Small/Medium Group Market in support of the Affordable Care Act (ACA) rollout. The effort included an interactive software model that determined the cost for small groups to retain or drop coverage for their employees (Blue Map for Groups).

Reinvented on-boarding and renewal process for members via personalized interactive videos with alternate quoting capabilities.

Created a new co-branded online card application site that resulted in a 50% reduction in abandoned applications and $3.4 million annual return on investment.

Produced end-to-end small business lending card products including application, credit risk scoring criteria, onboarding, and rewards program. Conducted market research and competitive analysis to inform the product design and demonstrate business case (PNL) to internal stakeholders and senior leadership.

Redesigned and re-launched the loyalty program from marketing collateral to the web interface. Improvements in the program resulted in a 10% increase in spend.

Successfully led customer experience initiatives for our flagship rewards program with demonstrated results (6% improvement in customer satisfaction) and recognition from senior leadership.

Improved the Membership Rewards Enrollment process with a dramatic reduction in defects from over 10% to less than 1%.

Developed the strategy for the migration of the small business online underwriting capability to ensure a seamless customer experience with enhanced customer relationship marketing (CRM) capabilities.

Awarded “Gold Rings of Reward” for “being a role model in developing partnerships”.